What if you don't list my stone marker?
Not to worry! While we are attempting to avoid creating customer engraving for every plant a backer would want, we would like to ensure our list is comprehensive. Please post a comment of your concern and we will reply promptly to let you know if your request can be made.
Last updated: February 28, 2022 17:01
I want to buy additional stones, but I'm concerned about shipping costs.
We understand! Shipping can be expensive these days. To ensure we fall within the weight limits and to keep the shipping costs constant, we are using the USPS flat rate boxes to ship as we can measure (and track!) your garden markers. 1-6 Stones - $10 (Small Box) 6-30 Stones - 16.10 (Medium box) 31-40 Stones - 21.50 (Large Box)
If you pledged through the Kickstarter, your shipping cost is already paid for. Any add-ons you choose may bump your order into the next category. If you move into the next category you have lots more than you can purchase without incurring more shipping costs. For any orders larger than 40 stones, we will send multiple boxes using the best fit for the amounts above.
Last updated: February 28, 2022 17:08
Current Estimated Shipping Date: April 2022
Everything looks to be on track for the stones to ship out on time. We will let you know if we run into any issues.
Last Updated At: 02/28/22 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.